🕊️ Privacy Policy – Maison Bridal
Last updated: 10/10/2025
Maison Bridal (“we”, “our”, “us”) values your trust and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit or make a purchase from www.maisonbridal.com (the “Website”).
By accessing our Website, you agree to the terms described below.
1. Data Controller
The data controller responsible for your information is:
Maison Bridal
📧 Email: info@maisonbridal.com
🌍 Website: www.maisonbridal.com
📍 Registered at 113C Avenue de la République 38130, France
Maison Bridal complies with the General Data Protection Regulation (EU 2016/679) (“GDPR”) and all applicable data privacy laws.
2. Information We Collect
We collect information to provide the best experience and ensure the proper operation of our services.
a) Personal Information You Provide
When you use our Website or make a purchase, you may provide:
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Full name
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Email address
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Billing and shipping addresses
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Phone number
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Payment details (securely processed via Shopify Payments, PayPal, or Stripe)
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Order history
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Messages or inquiries sent to our customer service
b) Automatically Collected Information
When you browse our Website, we may automatically collect:
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IP address, browser type, device type
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Pages viewed, time spent, and referring URLs
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Cookies and analytics data (Shopify Analytics, Google Analytics)
c) Third-Party Information
We may receive information from advertising or analytics platforms such as:
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Google Ads
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Meta (Facebook / Instagram)
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Pinterest
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Shopify Analytics
3. How We Use Your Information
We use your data to provide and improve our services, including:
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Processing and fulfilling orders
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Sending order confirmations, invoices and delivery updates
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Responding to customer service inquiries
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Managing your account and preferences
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Sending marketing or promotional messages (only with your consent)
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Complying with tax, accounting, and legal obligations
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Improving our website’s usability and security
We do not sell, rent, or trade your personal information to third parties.
4. Cookies and Tracking
Our Website uses cookies to improve your browsing experience and collect analytics data.
Types of cookies used:
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Essential cookies – enable site functionality and secure checkout.
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Analytics cookies – help us understand visitor behavior.
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Marketing cookies – used for ads through Google, Meta, or Pinterest.
When you visit our website for the first time, a banner allows you to manage your cookie preferences.
You can disable cookies in your browser settings, though this may affect site performance.
5. Legal Basis for Processing
We process personal data under the following legal bases:
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Contractual necessity (to complete your order)
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Legitimate interest (to improve services and prevent fraud)
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Legal compliance (tax, accounting, dispute resolution)
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Consent (for newsletters and marketing emails)
6. Data Retention
We keep your personal information only as long as necessary:
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Order records: 10 years (legal requirement)
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Customer accounts: deleted after 3 years of inactivity
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Marketing data: deleted upon unsubscribe request
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Analytics and logs: 13 months maximum
After these periods, your data is securely deleted or anonymized.
7. Sharing Your Information
We share personal data only with trusted partners essential to our operations:
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Shopify Inc. (e-commerce platform and data hosting; acts as our data processor and ensures secure storage of your information)
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Payment processors (Shopify Payments, Stripe, PayPal)
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Shipping carriers (for delivery purposes)
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Analytics and marketing platforms (Google, Meta, Pinterest)
These partners comply with GDPR and use encrypted, secure systems.
For more details, please refer to:
8. Data Security
We take the protection of your personal data seriously.
Our safeguards include:
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SSL / TLS encryption
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Secure payment gateways
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Restricted internal access
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Regular security audits and encrypted storage
No payment data is stored on our servers.
9. Your Rights (GDPR)
You have the following rights regarding your data:
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Access – request a copy of your personal data.
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Correction – update inaccurate or incomplete information.
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Deletion – request deletion of your data (except where legally required).
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Restriction or Objection – limit processing in certain cases.
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Data Portability – obtain a copy in a structured format.
To exercise your rights, contact info@maisonbridal.com.
We respond within 30 days of receipt.
10. Email Communication
By subscribing to our newsletter or making a purchase, you agree to receive transactional or service-related emails (order updates, receipts, etc.).
You may also opt-in to receive marketing emails — which you can unsubscribe from at any time.
11. Return and Refund Information
Due to the custom-made and delicate nature of our wedding gowns, Maison Bridal does not accept returns, exchanges, or refunds once an order has been confirmed and production has begun.
Returns are accepted only for non-personalized items such as:
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Veils and detachable trains
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Shoes, jewelry, and hair accessories
Each item is carefully inspected before shipping.
If you receive an incorrect or defective item, please contact us at info@maisonbridal.com within 48 hours of delivery, including photos and your order number.
12. International Data Transfers
Your personal data may be transferred outside the European Union (for example, by Shopify or payment processors).
Such transfers are protected by Standard Contractual Clauses (SCCs) approved by the European Commission.
13. Children’s Privacy
Our Website is not directed to individuals under 18 years old.
We do not knowingly collect personal information from minors.
If we become aware that a child has submitted data, we will promptly delete it.
14. Changes to This Policy
Maison Bridal reserves the right to modify this Privacy Policy at any time.
Updates will be posted on this page with an updated “Last Updated” date.
We encourage you to review this policy regularly.
15. Contact Us
For any questions or concerns about this Privacy Policy, please contact:
📧 info@maisonbridal.com
🌐 www.maisonbridal.com
