FAQ – Frequently Asked Questions
1. How can I place an order?
✅ Select your favorite wedding dress or accessory.
✅ Choose your standard size or custom-made option (if available).
✅ Add the item to your cart and proceed to checkout.
✅ Fill in your personal information and shipping address.
✅ Choose your secure payment method (Credit Card, PayPal, etc.).
Once your order is confirmed, you will receive a detailed confirmation email with your order summary.
2. Do you offer custom-made dresses?
Yes! Most of our wedding dresses are made-to-order and can be customized to your exact measurements.
When placing your order, select “Custom Size” and provide your body measurements in the dedicated section or by email after completing your purchase.
Each gown is carefully crafted to your personal specifications.
3. How do I take my measurements correctly?
To ensure a perfect fit, please use a soft measuring tape and follow these instructions:
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Bust: Measure around the fullest part of your bust.
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Waist: Measure around the narrowest part of your waist.
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Hips: Measure around the widest part of your hips.
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Full Length: From shoulder to floor, wearing the shoes you plan to wear on your wedding day.
💡 Tip: Have someone assist you for the most accurate results.
If you’re unsure, our customer support team can guide you step-by-step.
4. How can I send my measurements after ordering?
You can:
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Include them in the note section at checkout, or
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Send them to us by email, including your order number.
⚠️ Please double-check your measurements before sending — once production begins, modifications are not possible.
5. What is the production and delivery time?
Each gown is handmade and crafted to order, ensuring top quality and attention to detail.
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Processing time: 2–4 weeks on average.
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Shipping time: 7–15 business days, depending on destination.
You will receive a tracking number once your order has been shipped.
6. Do you ship internationally?
Yes 🌍! We ship to most countries worldwide.
Shipping costs and delivery times are automatically calculated at checkout.
All parcels are tracked and insured, and you’ll receive a tracking link by email once your dress is dispatched.
7. What payment methods do you accept?
We accept secure payments via:
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Credit/Debit cards (Visa, Mastercard, American Express)
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PayPal
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Apple Pay / Google Pay
All payments are processed securely through our certified payment partners.
8. Can I return or exchange my wedding dress?
Each dress is made-to-order and often customized for every bride.
➡️ Therefore, returns and exchanges are not accepted for wedding dresses once production has started.
However, accessories (veils, jewelry, shoes, detachable trains, etc.) can be returned within 14 days of delivery, provided they are unused, unworn, and in their original packaging.
9. What should I do if my dress has a defect?
We perform a strict quality inspection before every shipment.
If you notice any issue upon delivery, please contact us within 48 hours, providing:
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Clear photos of the defect
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Your order number
Our team will carefully review your case and offer an appropriate solution.
10. How should I care for my wedding dress?
Your gown requires delicate handling:
👗 Cleaning:
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Always use a professional wedding dress cleaner.
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Do not machine wash or use harsh detergents.
🌬️ Storage: -
Hang your gown in a breathable fabric garment bag (avoid plastic).
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Store it in a cool, dry place, away from direct sunlight and humidity.
💡 Tip: After your wedding, have your dress cleaned and preserved flat to maintain its beauty for years.
11. Are the colors exactly as shown on the website?
We do our best to display colors as accurately as possible.
However, slight variations may occur due to lighting, fabric texture, or screen settings.
Each dress maintains its intended style, elegance, and design essence.
12. What is the difference between standard and custom sizes?
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Standard size: The gown is made following our size chart (US 0–16).
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Custom size: The gown is tailored to your own body measurements for a flawless fit.
⚠️ Custom-made dresses are non-returnable.
13. How do I know if my order is confirmed?
Once payment is completed, you’ll receive an order confirmation email with all your purchase details.
If you don’t see it within 10 minutes, please check your spam/junk folder or contact us.
14. Do you sell bridal accessories?
Yes 💫!
We offer a carefully curated selection of accessories designed to complement your bridal look:
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Veils
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Jewelry
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Shoes
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Detachable trains
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Gloves, hair combs & pins
All accessories are crafted with the same timeless simplicity and elegance as our dresses.
15. How can I contact customer service?
Our team is always happy to assist you.
📧 Email: [your email address, e.g., info@maisonbridal.com]
🕓 Monday to Friday, 9 a.m. – 6 p.m. (Paris Time).
We usually respond within 24–48 business hours.
16. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking number by email to follow every step of your delivery.
17. How do you guarantee the quality of your gowns?
Each dress is handcrafted by experienced tailors using high-quality fabrics and materials.
We ensure premium finishing and perfect craftsmanship before shipping every gown.
Our goal is to deliver a dress that feels as beautiful and unique as your love story.
18. Do you offer discounts or promotions?
We occasionally offer seasonal sales and special discounts.
To stay updated, subscribe to our newsletter or follow us on social media for exclusive bridal offers.
19. Can I cancel my order?
You can request a cancellation within 24 hours after payment, provided production has not yet started.
After this period, cancellations are not possible as the dressmaking process has already begun.
20. Can I request a personalized design?
Yes! Certain dresses can be slightly customized (length, sleeves, neckline, or color variations).
Please contact us before placing your order so we can confirm feasibility and additional cost if applicable.
💌 Need more help?
We are always here to assist you.
Contact us anytime via our contact form or by email — we’ll be delighted to help you find your dream wedding dress.
